From approximately 2PM-3:30PM on May 17, 2012 we experienced some Internet connectivity problems for inbound email to one of our data centers.  The problem was very specific to inbound email from our spam pre-filtering service to one data center, effecting a handful of customer installations.  Effected customers may have noticed delayed delivery of some incoming emails; in other cases senders might have gotten an email rejection notice stating "Relay Not Allowed."  In these latter cases, the…

The Cape Cod Times, my local paper recently ran an article by Lolita C. Baldor of the Associated Press regarding how to easily check to see if your computer(s) is infected with the DNS Changer Malware.

The FBI is encouraging computer users to go to www.dcwg.org, a website set up by their security partner that allows you to easily test your computer and if it is infected, how to fix it.

The reason this is so important is that…

Email is a ubiquitous form of communication.  It is perhaps one of the most important and continuous ways we communicate with each other on a daily basis, whether personal or professional.  In business, everything from order confirmations to status updates, deliverables scheduling, billing invoices, and termination notices are sent via email.  That is where it gets a little sticky, as email is not a guarantee of delivery or that the recipient will see it, much less see it how you…

I'm editing this post as a Tribute to Jack Berman.  Sadly Jack has passed on, but for those of you who knew Jack I'm sure you'll recall his Call Organizer.

When it was announced, a couple of years ago, that Jack Berman would be a contributor to "Agency Sales" - MANA's magazine, it brought back memories of my CPMR 101 classes, one of which was taught by Jack.  It was in his class that Jack introduced the reps to the "Call Organizer".



Jack explained that the Call…